Teie Ostukorv
Ostukorv on hetkel tühi.
Back to shop
Teie Ostukorv
Ostukorv on hetkel tühi.
Back to shop
Frequently asked questions
Who will bring me a parcel?
We use Omniva and DHL courier services to send parcels.
How long does it take to deliver a parcel?
If the order is in order, the parcel will be shipped to you the same day.
Your parcel will be delivered to your home in about two days.
I placed a next day delivery order on Friday, why did I only receive it on Tuesday?
Our office is open Monday to Friday from 16.00. All orders placed after 16.00 will be dispatched the next working day.
On weekends our office is closed..
I haven't received a confirmation email/e-mail order confirmation?
Please note that when your order is sent, you will receive an automatic e-mail to the e-mail address you have specified. Please check all folders, including junk, as they originate from the noreply email address. To make sure the emails reach you, please add the domain schbot.com to your safe senders list.
Is it possible for me to pick up my order from my local point of sale??
Yes, it is possible to pick up your parcel at a local point of sale, but please contact us to do so.
Do you also deliver parcels to customers on weekends?
No, at the moment our courier company does not offer a weekend delivery service.
Can I track my parcel?
To receive a tracking code, please contact us, as a rule the parcel will reach you within two days.
Can someone else collect my parcel for me?
Yes, it doesn't have to be the order taker. Please contact us beforehand so that we know to whom the parcel should be issued.
I'm new, how do I order?
At Schbot Robotics, we go to great lengths to make your shopping experience as easy and safe as possible.
The product you select must be placed in the shopping cart and from there you can proceed to checkout.
If you encounter any problems or have any questions please feel free to contact us.
Is it safe to order online?
Yes, we use industry standard SSL encryption to protect your data. Potentially sensitive information, such as your name, address and card details, is encrypted so that it can only be read on a secure server.
Which credit cards do you accept?
We currently accept the following credit cards on www.schbot.ee, in our retail stores and for telephone orders - Mastercard, VISA,
It is also possible to pay in the Internet shop with Estonian banks' bank transfer.
Can I use another payment method?
Yes, you can pay on our site by credit card, payment link, paypal and bank transfer.
When will my card be charged for my order?
Due to the nature of our payment system, the card will be charged immediately after the order is placed for the full amount of the order.
Can I get more information about the product?
Yes, if you have any further questions, please contact us.
Can I place an order by phone?
Yes, you can place your order over the phone and we will send you an invoice by email, the order will be dispatched once the invoice has been paid.
How can I check if a product is in stock?
If a product is available to order online, it means it is in stock. The website clearly shows the status of the product.
However, from time to time, and especially for some of our more popular items, there can be some discrepancies due to high sales both in-store and online. We will notify you by email as soon as possible if the item is out of stock.
However, if you would still like to know if a product is in stock, please contact us by email or phone.
How do I know if my order was successful?
You will receive an automatic e-mail from us confirming receipt of your order.
The goods I have bought are now on sale at a discount, can I claim the difference back?
As an online company, our prices change according to trends, customer demand and stock availability, so we cannot refund the price difference.
Where is my order?
Most of our deliveries are sent via Omniva and DHL. If you would like a tracking code, please feel free to contact us.
How can I complain?
Rarely do we make a mistake, but honest feedback from the customer is always welcome. Contact us and together we'll find the best solution!
Is it possible to modify or cancel my subscription?
In case of changes or cancellation of your order, please call us as soon as you place your order.
Can I get information about the status of my subscription?
You can check the status of your subscription by checking the subscription in My account. To access this area you need to [login]
How to return the product?
You can return the robot on the spot at our office at A.H Tammsaare tee 47, where we will carry out a technical inspection of the robot and check that it meets the return requirements. It is important to know that the product must be unused when returning it.
Can you confirm that you have received my refund?
We aim to inspect returned products within 5-7 working days of receipt. You will be notified by email when the return process is complete.
If you have any questions about the return, please contact our customer service team by email or phone.
How long will it take to get my money back?
Once we have received your items back, our returns department will check and return the goods. Once our returns department has done this, an automatic refund is generated in our system. This process usually takes 5-7 working days. When returning items, please include your invoice with the item, without it your refund may be delayed.
What if I have received a damaged item?
The Schbot team and we hope you are happy with your purchase. We are very careful to send goods of the highest quality, but we know that sometimes things can go wrong and you may need to return goods. Please follow the following procedure: we will need a picture sent to us to show any damage caused. Please send it to service@schbot.com. Be sure to include your reference number, a copy of your invoice and a picture of the package you received it in.
Who pays the postage of returned goods?
Shipping costs are borne by the customer.