Privacy policy

Processing of personal data

Schbot Robotics OÜ is committed to protecting the privacy of its customers and users. Accordingly, we have created this Privacy Policy to govern the collection, use, disclosure, transfer and storage of customer information. Our activities on the Internet are in compliance with all relevant practices and relevant European Union legislation and the laws of the Republic of Estonia.

Collection and use of personal data

Personal data is data that Schbot Robotics OÜ collects in the course of performing a contract with or contacting an individual. Personal data of a loyal customer may be collected in the following ways:

  • when you provide us with contact information (including your name, personal identification number, postal address, telephone number, email address, preferred method of contact) on our website or elsewhere (e.g. in stores).
  • when using the website, from the customer's account information or through cookies.
  • when making a purchase or placing an order in our store or e-shop, storing personal contact information or information about purchasing preferences (Schbot Robotics LLC may ask you to voluntarily provide personal information and personal data in certain areas of the website. Personal information requested may include name, address, postal code, e-mail address, telephone number and other information).
  • when submitting a request for instalments
  • other data collection

We also collect non-personal data - data that cannot be directly linked to a specific individual (gender, age, language preference, location). We may also collect information about general customer activities on our website. This data is aggregated and used to help us provide more useful information to our customers and to learn which parts of our website, products and services are of most interest to them. Aggregate information is treated as non-personally identifiable information in this Privacy Policy.

Use of personal data collected and legal basis

The personal data we collect helps us to inform customers about Schbot product news, promotions and upcoming events. A customer who does not wish to be on our newsletter list or to receive notifications about products that may be of interest to them can opt out at any time. The personal data collected will also be used for the delivery of goods and to fulfil our commitments to the customer.

In order to better serve the customer, Schbot Robotics OÜ may disclose information about individual users to a third party that provides services to Schbot Robotics OÜ and is contractually obligated to keep the shared information confidential. An example of a third party is a partner of ours who is responsible for transporting the goods sold in the e-shop or providing a hire purchase service.

The Merchant shall keep confidential the personal data of the Customer, which have become known to it in the course of the registration and use of the User Account, and shall disclose them to third parties only with the Customer's consent, unless the obligation or right to disclose the data arises from legislation. The user of the e-shop agrees that the trader has the right to process his/her personal data in order to provide the customer with the appropriate services, including the transmission of the customer's data to persons connected with the provision of the service by the trader to the customer.

We also process your personal data to comply with a legal obligation... For example, legal obligations to process payments or comply with money laundering rules. In addition, we may be required by law to process a video recording for an investigative authority specified by law.

If personal data are processed for a purpose other than the purpose for which the personal data were collected, we will carefully analyse the possibility of such processing in accordance with data protection legislation (General Data Protection Regulation, 2016/679, Article 6(4).

List of processors:

For accounting operations

  1. Merit assets

Suppliers - to deliver orders to the customer:

  1. DPD
  2. Itella
  3. Omniva

Payment Intermediaries - to pay for orders

  1. Swedbank
  2. SEB
  3. Danske
  4. Luminor
  5. LHV
  6. Coop
  7. Montonio Finance UAB
  8. PayPal

Payment on account partners:

  1. Inbank Finance AS
  2. Esto AS
  3. Holm Bank AS
  4. LHV AS
  5. Montonio Finance AS

Collecting statistics - gathering information to improve the e-shop user experience:

  1. Google Analytics
  2. Facebook

Modification of collected personal data

The personal data collected for the purpose of identifying and contacting you can be viewed, modified and updated on our website in the "My Information" section. In the event of a change of e-mail address (user ID on the Schbot website), we ask you to inform us, as it is not possible for the customer to change it himself.

Protection of personal data

Schbot Robotics OÜ takes all precautions (including administrative, technical and physical measures) to protect the customer's personal data. Access to modify and process data is restricted to authorised persons.


Any personal information disclosed to Schbot during the course of a customer's visit to the Schbot e-shop and during the purchase process will be treated as confidential information. An encrypted data communication channel with banks ensures the security of the purchaser's personal data and bank transactions.

Personal data is stored on Microsoft Azure servers located in the territory of a Member State of the European Union or a country that is a member of the European Economic Area. Data may be transferred to countries whose level of data protection has been assessed as adequate by the European Commission and to companies in the United States that have signed up to the Privacy Shield framework.

The e-shop implements appropriate physical, organisational and IT security measures to protect personal data against accidental or unlawful destruction, loss, alteration or unauthorised access and disclosure.

Transfers of personal data to processors of the e-shop - The processing of personal data is based on contracts between the e-shop and the processors. The processors are obliged to ensure appropriate safeguards when processing personal data.

Privacy Policy terms and conditions and changes

By accessing our website or completing a loyalty application, you have read and agreed to these terms and conditions. We reserve the right to change the general terms and conditions of this Privacy Policy, if necessary, by notifying all loyal customers. Please contact us at with any questions or concerns about the Privacy Policy or data processing.

Accessing and correcting personal data

Personal data stored in the e-shop can be accessed and corrected in the e-shop account management. If a purchase is made as a guest (without a user account), personal data can be queried in the general email.

Withdrawal of consent

If the processing of personal data is based on the customer's consent, the customer has the right to withdraw the consent in the e-shop account management.


When you close your e-shop customer account, your personal data will be deleted, unless such data needs to be stored for accounting purposes or to resolve consumer disputes.

If the purchase is made online as a guest (without a user account), the personalised purchase history is kept for three years.

In the case of disputes relating to payments and consumer disputes, personal data will be kept until the claim is settled or the limitation period expires (three years).

Personal data necessary for accounting purposes are kept for seven years.


The personal data stored in the e-shop, including the user account, can be deleted in the e-shop account management.

For other personal data deletion requests, you can submit a data request by emailing A reply to the request for deletion will be given within one month at the latest and, if necessary, the period of deletion will be specified.

Cookie policy

Our website uses cookies and similar technologies to provide a more complete and efficient experience.

By browsing the Schbot websites that allow cookies in your browser, you consent to the use of cookies and similar technologies necessary for the proper viewing of these documents as stated herein.

Information about cookies and web beacons

Cookies are small text files that websites store in your browser or browser memory at browser time. Like most other websites, we use these cookies to understand how users use our services and we want to improve it accordingly.

A web beacon is a small image on a website or mailing list that allows us to determine whether or not you have accessed certain content or email.

Indispensable biscuits.
These cookies are essential for our Site to function and for you to be able to navigate around it and use its features. Without these essential cookies, we may not be able to provide certain services and facilities and our Site may not function as smoothly as we would like.

The essential cookies found on this Site may contain:

Cookie Description Domain
woocommerce_cart_hash Stores an encoded string representing the contents of the WooCommerce shopping cart.
_icl_current_language Contains the current language of the page user
wordfence_verifiedHuman Protects the site from malicious attacks
wp_woocommerce_session_e21d9b9fef97b45a4957a581638942c5 The cookie contains information about the customer's identification and the expiry time of the session. For visitors, it is a randomly generated cryptographically strong ID.
woocommerce_items_in_cart Saves the products in your shopping cart
wfvt_ This is a cookie for logged in users.
wpml_referer_url This cookie is added each time you visit the site. You can change the language of the page and if this cookie is not added you may receive incorrect information.
gridcookie A cookie for a theme on a website, used for web design.

Performance cookies.
Performance cookies, sometimes called analytical cookies, collect information about how you use the Site and allow us to improve the performance of the Site. For example, performance cookies are able to show us how you use our Site and improve how the Site performs. For example, performance cookies show us which pages on our Site are the most visited, what the general patterns of Site usage are, and also allow us to spot any difficulties you may be having using the Site and to see whether or not advertising is effective.

Performance cookies found on this Site may include:

Cookie Description Domain
_ga, _gid, _gat A set of cookies to collect information and statistics on website usage without providing personal data on individual visitors.
_zlcmid This cookie provides the functionality to communicate live with the customer.

How does Schbot use these technologies?

Authentication and navigation

Each time you log in to your Schbot account, a session cookie is generated that allows you to stay logged in on all pages of the site; these cookies are essential for managing the purchase process.

Even anonymous visitors are tracked by a session cookie, which allows us to see, for example, how many users visited our site, how long they stayed and which pages they liked the most. This information helps us to continuously improve our website and improve the development of the site over time, so that we can meet users' expectations.

Session cookies do not collect any personal data and are deleted at the end of the browsing session or when the browser is closed.

Statistics and research

Cookies allow us to understand how visitors use our services and which features or content are particularly valued by users. For example, cookies can give us information about how many users have visited a particular product page or what keywords they used to get there.

Our website uses Google Analytics to collect certain information, such as navigation statistics. For more information about cookies generated by Google Analytics, please read the official documents here.


Schbot may use cookies and web beacons to evaluate the performance and effectiveness of, for example, advertisements and newsletters that provide quality content.

Deny or delete cookies

You can change the settings of most web browsers to no longer accept or allow cookies. Although cookies are not required for some of our services, if they are disabled completely, Schbot's websites may not function properly.

You can also delete cookies already stored on your device.

Read the instructions for managing cookies in Internet Explorer

Read the Firefox cookie management guidelines

Read the Google Chrome Cookie Management Guidelines

Read the Safari cookie management guidelines

Schbot privacy policy


Dispute resolution:

Disputes relating to the processing of personal data can be resolved through the Customer Support at The supervisory authority is the Estonian Data Protection Inspectorate( Consumer Protection Commission and ODR platform